Branch Manager and Loan Officer Website FAQs

Branch Manager and Loan Officer Website FAQs

How to Enable the Team Roster on your Branch Website

Branch Managers need to email Helpdesk@afncorp.com to enable the team roster on their branch website. 


How to Update "About the Branch" Information on the Branch Website

  1. Send an email to Marketing@afncorp.com and cc Helpdesk@afncorp.com on the same email request. 
  2. Enter in the email subject field:" Update About the Branch Info on Branch Website" and include your branch information. 
  3. Once Marketing approves the request, the IT Team will update the branch information on the branch website. 

How to Update my Profile Photo on the Loan Officer Website

  1. Send an email to Marketing@afncorp.com and cc Helpdesk@afncorp.com on the same email request. 
  2. Enter in the email subject field:" Profile Picture Update for LO Website" and include your photo. 
  3. Once Marketing approves the request, the IT Team will update the profile photo on your loan officer website. 

How to Update my Biography on the Loan Officer Website

  1. Send an email to Marketing@afncorp.com and cc Helpdesk@afncorp.com on the same email request. 
  2. Enter in the email subject field: "Update Biography for LO Website" and include your biography information. 
  3. Once Marketing approves the request, the IT Team will update the biography on your loan officer website. 

Loan Officer Customer Review Rating Criteria

  1. Customer reviews will only display ratings 3 stars and up. 
  2. Verified customer reviews only. The Social Survey application validates the borrower's loan in Encompass.  
  3. Customer reviews require the borrower's agreement to share. 
  4. Max 100 testimonials per Loan Officer website. 

How to Update the Social Media Links on your Branch or Loan Officer Website

  1. Send an email to Marketing@afncorp.com and cc Helpdesk@afncorp.com on the same email request. 
  2. Enter in the email subject field: "Update Social Media Links on Website" and include your preferred social media links. 
  3. Once Marketing approves the request, the IT Team will update the social media links on your branch or loan officer website. 

Enable Apply Now Button on Branch Website

Branch Managers need to email Helpdesk@afncorp.com to enable the  button to AFN's Snap Application Lead Tool on their branch website. 



    • Related Articles

    • FAQs - Frequently Asked Questions About Command Center

      The following are answers to some of the most common questions or problems users come across.  What is my Command Center login?  Your Command Center logins are the same as your Microsoft Outlook logins given to you by HR Onboarding when you first ...

    • Lock Extension FAQs

      Loan Officers and Branch Managers can quickly request Lock Extensions in Command Center in the Pipeline and in Loan Workbench > Pricing pages. When requesting Lock Extensions in Command Center, keep these in mind:  Automated Pay By Workflows:  Branch ...

    • CompenSafe: Daily Responsibilities of a Branch Manager

      Branch Managers are responsible for producing and leading a mortgage team toward achieving AFN company goals.  Their daily office activities include: production goals, growth and profitability of the region, while being proactive in retaining current ...

    • Loan Workbench: Conditions Overview

      The Conditions tab offers an all-in-one view for all conditions associated with the loan. Users can view all conditions or select from the following categories: PTD, Collateral, Compliance and PTF.  View Loan Conditions       1. Navigate to Pipeline ...

    • Loan Application Milestone File Flow

         Encompass Milestone File Flow ​   1. File Started             Initial disclosures sent within 2 business days of application.  This is where the files are started and the Loan Officer (LO) is assigned to the loan.  ​Initial disclosures will be ...