Mimecast: How to Release an Email
Email messages may be placed on hold in your Mimecast Inbox due to security policies in place by IT. These could be based on spam, attachments, or content examination policies designed to prevent unwanted emails from reaching your Inbox. The Personal On Hold viewer allows you to view emails that have been held, and decide whether you want to release them or reject them.
To Release a Message from the Mimecast Inbox
1. Click on the Mimecast tab in Outlook.
2. Double-click on On Hold Messages.
3. The Mimecast for Outlook window appears. Click on Personal On Hold to view all held messages in the middle column.
4. Click on the drop-down arrow next to Release and select the type of release for this message.
- Release Message
- The email is removed from the window and will appear in your Outlook Inbox.
- Future emails from the sender may be Held.
- Release Message and Permit Address
- The message is removed from the window and will appear in your Outlook Inbox.
- A Permitted Senders Policy is created for the sender's email address. All future messages from this sender are delivered straight to your Outlook Inbox.
- Release Message and Permit Domain
- The message is removed from the window and will appear in your Outlook Inbox.
- A Permitted Senders Policy is created for the sender's domain. All future messages from this domain are delivered straight to your Outlook Inbox.
5. Once a form of release has been made, the message will appear in your Outlook inbox to view.