Mimecast: Manage your On Hold Messages

Manage your On Hold Messages in Mimecast for Outlook to prevent unwanted messages from reaching your inbox. 

Click on the Mimecast tab in Outlook to access the On Hold Messages. 

Types of On-Hold Queues

Both allow you to view the held message, and decide whether to release or reject them.

1. Personal On Hold Viewer: Available to end users, and displays all of your held messages.
   
2. Moderated On Hold Viewer: Available to administrators or the designated overseer.
   
1. If used by an administrator, it displays the held messages for all users.
   
2. If used by a designated overseer (e.g. a Personal Assistant responsible for a Director's email), it displays their held messages.
   

Messages not released or rejected from the hold queue after 14 days, are automatically removed. You can still retrieve messages from the archive after 14 days, if this is configured by your administrator.

Manage On-Hold Messages

1. Click on the On Hold Messages tab in the Mimecast for Outlook client.

2. Click either the:

1. Personal On Hold - to display the Personal On Hold viewer. Clicking on the On Hold Messages icon goes directly to the Personal On Hold viewer.
   
2. Moderated On Hold - to display the Moderated On Hold viewer.
   

3. Select a message. Click either:

1. Release - Release the email from Mimecast Security to appear in your inbox. The email will be removed from your On Hold queue. 
2. Reject - Reject the email message and Mimecast Security will remove it from your queue. 
   
3. Spam - Mark an email spam to no longer receive unsolicited messages. 

Note: You can block or permit users / domains prior to rejecting or releasing messages. If reporting a message as spam, the message is not released from the On Hold Queue. 

Images are not automatically displayed for held messages. End users must choose to download these options for each message, after considering the security risk of doing so.

1. Considered as spam.
   
2. Containing attachments.
   
3. Failing Content Examination policies.
   

Please contact IT helpdesk@afncorp.com for any questions or concerns. 

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